Service Desk Engineer

4 days ago


Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

Covestic Inc. is a technology-driven organization seeking an experienced Service Desk Engineer to join our team. In this role, you will be responsible for designing and implementing new internal procedures to improve office efficiency, troubleshooting hardware, software, and account-related issues, setting up mobile phones, MDM, email, VPN, and internet access, and managing AV tickets through the ServiceNow ticketing system.

The ideal candidate will possess a deep understanding of technical concepts, including Mac OS architecture, Windows, and Chrome OS, as well as proficiency in cloud storage services, Active Directory, and Google Apps for Business. Excellent communication and problem-solving skills are essential in providing outstanding customer service and simplified explanations of complex technical issues.

You will work closely with external vendors, collaborate with software and hardware vendors to resolve technical issues, and drive the delivery of exceptional IT services and support. Your ability to identify and report trends is crucial in this role.

  • Drive the delivery of exceptional IT services and support.
  • Design and implement new internal procedures to improve office efficiency.


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