Technical Service Engineer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time

We are looking for a Technical Service Engineer to join our team at Infosys. As an Incident Technician, you will be responsible for providing technical support for software applications and infrastructure.

About the Company:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.

About the Role:

  • Provide technical support for software applications and infrastructure.
  • Escalate issues to relevant teams as needed.
  • Collaborate with other support groups within the firm across multiple platforms.
  • Record and manage all Incidents and requests in ticket-tracking system.
  • Stay current on technology and participate in training programs.

Responsibilities:

  • Troubleshoot and diagnose software issues for internal and external applications.
  • Escalate issues to relevant teams as needed.
  • Collaborate with other support groups within the firm across multiple platforms.
  • Record and manage all Incidents and requests in ticket-tracking system.
  • Stay current on technology and participate in training programs.

Requirements:

  • Excellent communication, interpersonal and customer care skills.
  • Ability to work under pressure and on tight timescales.
  • Experience using help desk call management system.
  • Technical grasp of a wide range of applications both in house and 3rd party applications.

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