Technical Service Coordinator
5 days ago
About the Job
We are seeking an experienced Officer-Technical to join our team. The successful candidate will be responsible for communicating with OEMs on technical issues, reporting outstanding cases to management, and coordinating safety cases.
Key Responsibilities:
- Communicate with OEMs on technical issues and ensure the dealer has the latest information.
- Report outstanding cases to management for clear visibility.
- Coordinate safety cases.
- Act as a qualified product support from factory standard if required.
- Participate in overseas training courses from factory and provide technical know-how to the workshop.
- Ensure standardized diagnosis procedures and repair work are provided to servicing customers.
- Support factory campaign field actions, parts, instruction, tools, and process.
- Provide HV and safety case support to the workshop.
- Handle ad hoc projects assigned by management.
- Support team members on troubleshooting and fault elimination.
- Conduct mystery shopper campaigns and support factory audits.
Requirements:
- Degree or diploma in Automobile Engineering or a related discipline.
- At least 5 years' relevant working experience.
- Good command of spoken and written English.
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