Technical Service Coordinator

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

About the Job

We are seeking an experienced Officer-Technical to join our team. The successful candidate will be responsible for communicating with OEMs on technical issues, reporting outstanding cases to management, and coordinating safety cases.

Key Responsibilities:

  • Communicate with OEMs on technical issues and ensure the dealer has the latest information.
  • Report outstanding cases to management for clear visibility.
  • Coordinate safety cases.
  • Act as a qualified product support from factory standard if required.
  • Participate in overseas training courses from factory and provide technical know-how to the workshop.
  • Ensure standardized diagnosis procedures and repair work are provided to servicing customers.
  • Support factory campaign field actions, parts, instruction, tools, and process.
  • Provide HV and safety case support to the workshop.
  • Handle ad hoc projects assigned by management.
  • Support team members on troubleshooting and fault elimination.
  • Conduct mystery shopper campaigns and support factory audits.

Requirements:

  • Degree or diploma in Automobile Engineering or a related discipline.
  • At least 5 years' relevant working experience.
  • Good command of spoken and written English.


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