IT Technical Services Professional

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hiredly X Full time
About the Role:
We are looking for an IT Technical Services Professional to join our team at Hiredly X. As an IT Technical Services Professional, you will be responsible for maintaining and troubleshooting software and hardware problems, performing daily operations of network and technical support, and collaborating with internal teams to escalate and resolve complex technical problems.

Responsibilities:
  • Maintain, diagnose, and troubleshoot software and hardware issues.
  • Perform daily operations of network and technical support.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Maintain, diagnose, and troubleshoot network device problems.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • Deploy, configure, and troubleshoot Windows and Linux server operating systems.

Requirements:
To be successful as an IT Technical Services Professional, you must have at least a Bachelor's Degree/Professional Degree in Information Technology or equivalent, familiar with IT Components, ability to troubleshoot and resolve technical issues with minimum supervision, proficiency in written and spoken Mandarin, and ability to work independently and be a team player.

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