Technical Service Desk Agent

4 days ago


Hong Kong Island, Hong Kong SAR China Avance Consulting Full time

We are looking for a highly motivated and experienced Technical Service Desk Agent to join our team at Avance Consulting in Hong Kong.

About the Job

This full-time position involves working closely with our clients to provide technical support and resolving any technical issues that may arise. The ideal candidate will have a solid understanding of MS Windows and Office 365, as well as excellent customer service skills.

  • Main Responsibilities:
  • Configure and troubleshoot meetings, special events, and video conferences using various software
  • Manage inventory of devices across multiple offices and locations
  • Install/configure patches and IT applications to ensure smooth system operations
Key Skills and Qualifications

To succeed in this role, you will require:

  • At least 4+ years of experience in IT desktop support
  • Familiarity with MS Windows and Office 365
  • Strong technical problem-solving skills and excellent communication skills
  • Customer-centric approach and ability to multitask


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