Technical Operations Manager
4 days ago
Are you a seasoned IT professional looking for a new challenge? Do you have experience leading a team of IT professionals? If so, we would like to hear from you. As a Service Desk and Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT services.
About the RoleWe are seeking a highly skilled IT professional to join our team as a Service Desk and Technical Support Specialist. In this role, you will be responsible for providing technical support to clients, resolving issues, and escalating complex problems to senior engineers.
- Manage a team of IT professionals to deliver exceptional customer service
- Maintain strong relationships with clients and internal stakeholders
- Develop and implement service operation procedures and documentation
To succeed in this role, you will need:
- At least 5 years of experience in providing end-user IT support services
- Excellent leadership and communication skills
- A good understanding of IT service management principles
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