Technical Operations Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China eTeam Full time

About the Role

We are seeking a Senior Technology Support Professional to join our eTeam team. This is a mid-senior level, full-time position that requires a strong understanding of technology and excellent communication skills.

The successful candidate will be responsible for providing technical support to employees and ensuring the smooth operation of our IT infrastructure.

  • Managing hardware inventory and ensuring stock levels are constantly monitored.
  • Supporting business moves and changes by ensuring involvement in early stages of planning.
  • Managing escalations through to conclusion.
  • Providing excellent customer care and adopting an approach that shows consistent commitment to providing a customer-focused quality service.

Requirements

  • Excellent communication, interpersonal, and customer care skills.
  • Ability to work well under pressure and to tight timescales.
  • Strong organizational and problem-solving skills.
  • Knowledge of Windows operating system, applications, and computer hardware.
  • Interacting with other support groups across multiple platforms.
  • Experience using a help desk call management system.
  • Industry standard certifications (MCSA, A+, Network+, CCENT, CCT) a plus.
  • Experience in the financial industry.
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies.
  • Focusing on customer service.


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