Technical Operations Associate
3 days ago
Role Overview
The Hong Kong Federation of Youth Groups, The seeks a Technical Operations Associate to join our team. In this role, you will be responsible for providing technical support to end users, collaborating with software developers and service providers to deliver support and maintenance on the cloud environment, and monitoring and maintaining system performance to ensure network stability and cybersecurity.
Main Responsibilities
- Provide technical assistance to users via various communication channels.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Monitor and maintain system performance to ensure network stability and cybersecurity.
- Support user acceptance testing and execute system deployments.
- Document technical procedures and specifications.
- Perform administrative duties such as procurement and inventory management.
- Other duties assigned by the immediate supervisor.
Requirements
To excel in this role, you should have a high diploma or above in computing or related fields and possess solid experience in providing technical support on cloud platforms. Strong problem-solving and communication skills are also essential.
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