Service Desk and Technical Support Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

eTeam is committed to providing exceptional IT services to our clients. As a Service Desk and Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our services. We are seeking a highly skilled IT professional to join our team and take on this challenging role.

About the Role

In this role, you will be responsible for managing a team of IT professionals to deliver exceptional customer service, maintaining strong relationships with clients and internal stakeholders, and developing and implementing service operation procedures and documentation.

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Educate clients on best practices for IT service usage
Key Skills

The successful candidate will possess:

  • Strong leadership and communication skills
  • A good understanding of IT service management principles
  • Proven track record of delivering high-quality support services


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