Technical Help Desk Professional

5 days ago


Hong Kong Island, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
About the Role

This Technical Help Desk Professional position is designed to support customers who require technical assistance with our devices. The successful candidate will possess a solid understanding of hardware and software troubleshooting, as well as excellent communication skills.

As a member of our support team, you will be responsible for providing timely and efficient issue resolution, working closely with our UX department to ensure customer satisfaction. If you have a strong technical background and a passion for helping others, we invite you to apply.

Key responsibilities include:

  • Providing technical support to end-users via phone, email, or chat
  • Troubleshooting hardware and software issues related to our devices
  • Collaborating with the UX department to resolve customer concerns


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