Technical Help Desk Expert
6 days ago
We are a leading Japanese-based consumer product brand looking for an experienced IT Support Specialist to join our team.
The successful candidate will be responsible for providing technical support to end-users and troubleshooting IT issues, as well as monitoring and performing health checks on the system and network.
Key Responsibilities- Providing all-rounded technical support, help desk to end-users and troubleshooting IT issues.
- Assisting in the installation/upgrade of hardware, software, and network.
- Maintaining a high level of customer satisfaction through prompt and effective resolution of IT issues.
- A higher diploma or degree in Computer Science or a related discipline.
- Microsoft Certification is preferred, and preferably 1 year related experience; fresh graduates will also be considered.
- A good understanding of Windows Server and client environment, and knowledge of Microsoft Windows Active Directory or VMware is definitely an advantage.
- Excellent problem-solving skills, ability to work independently & under pressure, and good communication skills.
- A good command of both spoken and written English & Chinese.
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