Technical Operations Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

Classy Wheeler Limited is a regional IT services and solutions provider that offers comprehensive support to its clients.

Job Summary

We are seeking a skilled Technical Operations Specialist to join our team. The successful candidate will be responsible for providing help desk services, monitoring network and system health, and conducting routine system checks.

Key Responsibilities

  1. Provide timely and effective help desk services to respond to customer inquiries and resolve technical issues.
  2. Monitor network and system health in real-time to identify potential problems and take proactive measures to prevent downtime.
  3. Conduct routine system checks to ensure optimal performance and detect any anomalies.
  4. Generate performance reports to provide insights into system usage and efficiency.
  5. Support the execution of backup arrangements and other operational tasks as required.

Requirements

  1. A minimum of one year of post-qualification computer operation experience in a data center environment supporting at least 200 concurrent users on UNIX and Windows platforms.
  2. At least one year of post-qualification operation experience on government IT systems.
  3. Preferred hands-on experience with Unix, WebLogic, and UNIX.
  4. Familiarity with English and Chinese languages.
  5. Good communication skills and telephone manner.
  6. Ability to work flexible hours, including public holidays and 7x24 roster.
  7. Location: Tsuen Wan.


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