Technical Support Expert
4 days ago
Infosys is a global leader in next-generation digital services and consulting. We enable clients to navigate their digital transformation with our expertise.
Talent Acquisition @ Infosys | Technical Recruiting ExpertWe are seeking an Incident Technician to join our team. This role will receive escalations from our global service desk and troubleshoot software issues for internally developed, 3rd party, and market data applications.
Work location: Hong Kong
Key Responsibilities- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work from home set up – Company laptop or personal laptop + virtual machine.
- Ensure that policies and procedures are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all Incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
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