Engineer, Technical Support

1 day ago


Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

About Our Team

We're a global team dedicated to delivering top-tier support for ZEAL Products. As a technical support engineer, you'll be part of a collaborative and dynamic team that values innovation, excellence, and customer satisfaction.

In this mid-senior level role, you'll be responsible for handling technical issues, collaborating with cross-functional teams, and maintaining system documentation. Your expertise will be essential in ensuring the availability and performance of ZEAL systems.

Key Responsibilities

  • Handling technical issues and resolving user-reported problems.
  • Collaborating with engineering teams to optimize system operation.
  • Maintaining system documentation and sharing knowledge with the team.
  • Providing top-notch support to customers and internal stakeholders.

Requirements

  • At least 3 years of experience in technical support roles with proficiency in relevant tools and technologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork skills.
  • Able to work in a fast-paced environment and prioritize tasks accordingly.


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