Engineer, Technical Support
1 day ago
About Our Team
We're a global team dedicated to delivering top-tier support for ZEAL Products. As a technical support engineer, you'll be part of a collaborative and dynamic team that values innovation, excellence, and customer satisfaction.
In this mid-senior level role, you'll be responsible for handling technical issues, collaborating with cross-functional teams, and maintaining system documentation. Your expertise will be essential in ensuring the availability and performance of ZEAL systems.
Key Responsibilities
- Handling technical issues and resolving user-reported problems.
- Collaborating with engineering teams to optimize system operation.
- Maintaining system documentation and sharing knowledge with the team.
- Providing top-notch support to customers and internal stakeholders.
Requirements
- At least 3 years of experience in technical support roles with proficiency in relevant tools and technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- Able to work in a fast-paced environment and prioritize tasks accordingly.
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