Technical Service Desk Manager
7 days ago
We are an international legal firm seeking a highly skilled Technical Service Desk Manager to join our IT department. The successful candidate will be responsible for leading a team of support analysts and providing technical support to internal employees.
Key Responsibilities:
- Lead the team by coordinating their daily duties and ensuring timely resolution of issues.
- Provide technical support to internal employees via phone, email, and remote desktop assistance.
- Record all calls and actions taken on Service Desk; take ownership and responsibility for calls logged.
- Use judgement to resolve minor issues or delegate more technical and/or complex tasks to team members or the Technical Team.
- Liaise with the rest of the Service Desk team in Hong Kong/Singapore and wider IT department to resolve and follow up on issues.
- Work effectively, efficiently and respectfully alongside other Technical Support Analysts to provide operational and technical support for the Firm globally.
- Identify and report to the Technical Team Leader patterns or trends of calls as a form of Problem Management.
Requirements:
- Degree holder in Information Technology or related discipline.
- 3-5 years of previous experience as an IT Helpdesk Operative ideally gained within a legal or professional services environment.
- Service Now ticket system experience required.
- Proven customer service skills.
- Experience of supporting and using Windows 10 and Office 2016, mobile devices using an MDM solution, legal applications such as Worksite, Aderant amongst others.
- Strong organizational skills and capable of working under pressure.
-
Technical Service Desk Technician
4 days ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeCovestic Inc. is looking for a Technical Service Desk Technician to join our team.About the Role:This position involves providing technical support and assistance to employees via phone, email, and in-person.Key Responsibilities:Respond to and resolve technical issues in a timely and professional manner.Perform basic troubleshooting tasks to identify and fix...
-
Technical Service Desk Agent
1 day ago
Hong Kong Island, Hong Kong SAR China Avance Consulting Full timeWe are looking for a highly motivated and experienced Technical Service Desk Agent to join our team at Avance Consulting in Hong Kong.About the JobThis full-time position involves working closely with our clients to provide technical support and resolving any technical issues that may arise. The ideal candidate will have a solid understanding of MS Windows...
-
Hong Kong Island, Hong Kong SAR China eTeam Full timeeTeam is committed to providing exceptional IT services to our clients. As a Service Desk and Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our services. We are seeking a highly skilled IT professional to join our team and take on this challenging role.About the RoleIn this role, you will be responsible for...
-
IT Service Desk Technician
6 hours ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeCovestic Inc. is committed to delivering exceptional IT services and support. We are seeking an experienced IT Service Desk Technician to join our team and drive the delivery of high-quality IT services and support. In this role, you will be responsible for troubleshooting hardware, software, and account-related issues, setting up mobile phones, MDM, email,...
-
Service Desk Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Desk Manager (Financial Industry)Client DescriptionGlobal corporate finance companyJob DescriptionBe a Subject Matter Expert in Domains across multiple IT disciplines not limited to server infrastructure, WAN/LAN infrastructure, VDI, storage, data center, data replication and messaging adopting best practices in architecture design ensuring...
-
Service Desk Engineer
6 hours ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeCovestic Inc. is a technology-driven organization seeking an experienced Service Desk Engineer to join our team. In this role, you will be responsible for designing and implementing new internal procedures to improve office efficiency, troubleshooting hardware, software, and account-related issues, setting up mobile phones, MDM, email, VPN, and internet...
-
Service Desk Director
6 days ago
Hong Kong Island, Hong Kong SAR China Sands China Full timeSands China is looking for a Service Desk Director to lead our IT operations team. The ideal candidate will have a strong background in IT Service Management, particularly in Service Desk, Problem Management and Change Management, and good problem solving and excel skills such as doing data analysis and pivot table. You will be responsible for managing a...
-
Technical Help Desk Professional
6 days ago
Hong Kong Island, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeAbout the RoleThis Technical Help Desk Professional position is designed to support customers who require technical assistance with our devices. The successful candidate will possess a solid understanding of hardware and software troubleshooting, as well as excellent communication skills.As a member of our support team, you will be responsible for providing...
-
Service Desk L1 Technician
4 days ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness....
-
Service Desk L1 Technician
4 days ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness....
-
Help Desk Support Professional
6 hours ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeCovestic Inc. is a leading organization in the industry, seeking an experienced Help Desk Support Professional to join our team. In this role, you will be responsible for providing technical support and education to end users on computers, mobile devices, and printers, troubleshooting hardware, software, and account-related issues, and managing AV tickets...
-
Technical Operations Manager
2 days ago
Hong Kong Island, Hong Kong SAR China eTeam Full timeAre you a seasoned IT professional looking for a new challenge? Do you have experience leading a team of IT professionals? If so, we would like to hear from you. As a Service Desk and Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT services.About the RoleWe are seeking a highly skilled IT professional to...
-
Service Desk Analyst
1 day ago
Hong Kong Island, Hong Kong SAR China Avance Consulting Full time2 days ago Be among the first 25 applicantsDirect message the job poster from Avance ConsultingSenior Talent Acquisition Specialist UK, Europe & APACRole: Service Desk AnalystLocation: Hong KongJob Type: PermanentJob DescriptionWindows 10, 11 and MS Office 365 troubleshootingMobile device setup and supportProvide high level of customer service and quality...
-
IT Service Desk Technician
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time**Job Description**The Tier 2 Incident Resolution Specialist will be responsible for troubleshooting and resolving complex software issues for our internal and external customers. This role requires excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.About the Company**Infosys is a...
-
Technical Help Desk Expert
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeAbout Classy Wheeler LimitedWe are a leading Japanese-based consumer product brand looking for an experienced IT Support Specialist to join our team.The successful candidate will be responsible for providing technical support to end-users and troubleshooting IT issues, as well as monitoring and performing health checks on the system and network.Key...
-
Technology Help Desk Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Infosys Full timeJob RequirementsWe are looking for a highly skilled and motivated individual to join our team. The ideal candidate will have:Strong technical skills, including experience with software applications and infrastructure.Excellent communication and interpersonal skills.Ability to work under pressure and on tight timescales.Experience using help desk call...
-
Service Desk Analyst
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hexaware Technologies Full time2 days ago Be among the first 25 applicants Direct message the job poster from Hexaware Technologies Deputy Manager - APAC Recruitment at Hexaware Technologies with expertise in Recruitment and Talent Acquisition Responsibilities: Windows 10, 11 and MS office 365 troubleshooting Mobile device setup and support Provide high level of customer service and...
-
Help Desk Operations Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Covestic Inc Full timeWe are seeking a Help Desk Operations Manager to lead our IT support team.About the Position:This role involves managing and coordinating IT support activities, ensuring seamless delivery of technical assistance to employees.Main Responsibilities:Develop and implement IT support processes and procedures.Manage and coordinate IT support teams to ensure...
-
Help Desk Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeKey Responsibilities:As an IT Support Specialist, your primary duties will include:Complicit in HQ policy and standard to office and shop environmentFacilitate Shop opening project in HK & China regarding IT equipmentMonitor, supervise and follow-up IT supplier service levelOffice Helpdesk & Shop Helpdesk, provide 1st line technical support to users in...
-
Help Desk Operations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OSL Full timeAbout the Team:Our team is dedicated to providing exceptional IT support services to our clients. We are seeking a highly skilled and customer-focused IT Service Desk Technician to join our team at OSL.About the Role:Technical SupportAct as the first point of contact for IT-related inquiries, incidents, and requests.Diagnose and resolve hardware, software,...