Help Desk Operations Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

We are seeking a Help Desk Operations Manager to lead our IT support team.

About the Position:

This role involves managing and coordinating IT support activities, ensuring seamless delivery of technical assistance to employees.

Main Responsibilities:
  • Develop and implement IT support processes and procedures.
  • Manage and coordinate IT support teams to ensure efficient issue resolution.
  • Maintain accurate records of IT support interactions and metrics.
Desired Qualifications:
  • Bachelor's degree in Business Administration or related field.
  • 5+ years of experience in IT support management or related field.
  • Proven leadership and management skills.
  • Ability to analyze data and make informed decisions.

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