Support Services Coordinator
6 days ago
We are looking for an experienced IT professional to fill the role of Help Desk Representative.
About Us
PINPOINT ASIA is a globalized insurance firm dedicated to providing exceptional customer experiences through innovative solutions and quality products.
Job Description
- Respond to technical inquiries and provide support to internal customers via various communication channels.
- Evaluate technical issues and escalate to the next level of support when necessary.
- Collaborate with vendors to resolve technical issues efficiently.
- Document and maintain accurate records of technical support activities.
- Participate in knowledge sharing initiatives to enhance team capabilities.
Qualifications and Skills
- Degree or Diploma in Information Technology or related field.
- 1-2 years of experience in IT support with a strong understanding of hardware, software, and network services.
- Proficiency in SaaS ITSM tools and familiarity with ITIL best practices.
- Strong communication, problem-solving, and troubleshooting skills.
- Ability to work independently and collaboratively as part of a team.
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