Counter Services Coordinator

6 days ago


Hong Kong Island, Hong Kong SAR China Bank of China Full time
Job Details

We are seeking an experienced professional to join our team as a Counter Services Coordinator. In this role, you will be responsible for coordinating and overseeing the provision of counter services to meet the needs of our customers.

Key Responsibilities:

  • Coordinate and oversee the delivery of counter services to ensure high levels of customer satisfaction and operational efficiency;
  • Work closely with branch managers to develop and implement effective counter services strategies;
  • Monitor and analyze daily counter transactions to identify areas for improvement;
  • Provide excellent customer service by responding to queries and resolving issues promptly and professionally;
  • Act as a liaison between the branch and other departments to facilitate communication and coordination;
  • Contribute to the ongoing improvement of counter services by gathering feedback from colleagues and customers.
Requirements

To succeed in this role, you will need:

  • A diploma or higher qualification, preferably in a relevant field such as banking or finance;
  • At least 2 years of relevant banking experience, with a strong understanding of banking operations and policies;
  • Excellent communication and interpersonal skills, with a good command of English, Chinese, and Putonghua;
  • The ability to work independently and as part of a team, with a flexible and adaptable approach.


  • Hong Kong, Central and Western District, Hong Kong SAR China Chong Hing Bank Limited Full time

    Job Title: Experienced TellerResponsibilities:Promote banking products and services that meet customers' needs.Deliver exceptional counter service with efficiency and professionalism.Handle frontline customer service and counter operations in the branch.Process and handle customers' transactions accurately.Provide quality services to every customer...


  • Hong Kong Island, Hong Kong SAR China Wings Recruitment Partners Limited Full time

    Job OverviewWe are seeking a highly motivated Counter Service Officer to join our retail banking team. As a key member of our team, you will be responsible for handling customer transactions, promoting banking products and services, and providing high-quality servicing to our customers.The ideal candidate will have excellent communication skills, be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    ResponsibilitiesGreet guests with warm welcomes, handle check-in and check-out procedures with accuracy and efficiencyProvide detailed information to guests upon inquiryOffer assistance at the club floor counter and loungeRequirementsDiploma in Hotel Studies or equivalent experienceA minimum of one year in hotel operations, preferably in Front Office or...


  • Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role SummaryThe Airport Operations Coordinator position at Cathay Pacific Airways Limited requires an individual to provide exceptional customer service at our Hong Kong International Airport location. You will be responsible for delivering a great customer experience, assisting passengers at various airport locations, and contributing to a smooth airport...


  • Hong Kong Island, Hong Kong SAR China Bank of China Full time

    Job DescriptionAs a key member of the Bank of China team, you will play a vital role in ensuring the smooth operation of our branches. Your responsibilities will include supervising and supporting counter services to ensure they operate efficiently and effectively.Main Responsibilities:Supervise and support counter service staff to maintain high standards of...


  • Hong Kong Island, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    Job ResponsibilitiesProvide efficient and quality customer services via counter services, phone calls, emails, and correspondencesAssist in the development, implementation, and promotion of facilities and servicesSupport clients and members of the public on the usage of computer systems and applicationsAssist in the review and enhancement of facilities and...


  • Hong Kong Island, Hong Kong SAR China Kai Tak Sports Park Full time

    About the RoleWe are seeking a highly skilled and experienced Beverage Service Coordinator to join our team at Kai Tak Sports Park. As a key member of our management team, you will play a vital role in coordinating our beverage service operations, ensuring that all aspects of beverage service meet the highest standards.Key ResponsibilitiesAssist the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Sports Institute Full time

    Job DescriptionThe Administrative Assistant will provide administrative support to the Senior Sports Physiotherapist and other senior staff. Key duties include managing counter work, assisting with appointment booking, handling telephone inquiries, and performing general clerical tasks such as filing, data entry, and statistics.Manage front-desk operations...

  • Office Coordinator

    7 days ago


    Hong Kong Island, Hong Kong SAR China Eureka Language Services Limited Full time

    Eureka Language Services Limited requires an experienced Office Coordinator to support our daily operations. The successful candidate will handle a range of administrative duties, including data input, documentation scanning, filing, faxing, and accurate data management.Responsibilities:Reception and Front Desk: Provide exceptional customer service,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer service through counter transactions, handling daily cash transactions, and providing excellent support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chong Hing Bank Limited Full time

    We are seeking a highly skilled Counter Service Officer to join our team at Chong Hing Bank Limited.About the Role:This is a customer-facing role that requires excellent communication and interpersonal skills.The successful candidate will promote and advise customers on banking products and services.They will also be responsible for delivering efficient and...


  • Hong Kong Island, Hong Kong SAR China ALL-STAR AGENCY Full time

    As a Building Services Coordinator, you will be responsible for managing and maintaining building services, including MVAC systems, fire protection systems, and electrical systems.Key Responsibilities:Develop and implement strategies to improve building services operations, reduce costs, and enhance employee satisfaction.Collaborate with internal teams and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shiseido Full time

    Core CompetenciesAnalyse and present insights on overview of sell in/sell out figures for ASM monthly outlook.Track promo rebates to analyse savings per quarter.Provide insights through analysis of SIT reports (Highlight DC SKUs, Items that are not planned for any PR/BC Focus/Activity by the RMs).Ensure timely consolidation and accuracy of internal reports...


  • Hong Kong Island, Hong Kong SAR China Lenovo Full time

    At Lenovo, we're looking for an expert in managing seamless service transitions for new customers. As a Transition Manager, you will oversee the entire transition lifecycle—from contract signing to service implementation—ensuring high standards in service delivery, stakeholder communication, and risk management.Key ResponsibilitiesLead project activities...


  • Hong Kong Island, Hong Kong SAR China Tata Consultancy Services Full time

    Job ResponsibilitiesThe successful candidate will be responsible for developing and executing a comprehensive test strategy and plan for the cloud migration project. This includes leading and managing a team of offshore test analysts and coordinators to ensure successful testing activities.The ideal candidate will have proven experience in managing testing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the RoleKinly's Global Services is seeking an experienced Event Coordinator Manager to join our team. As an Event Coordinator Manager, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.The ideal candidate will have a high degree of client contact, often working with executive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ivy Capital Full time

    Ivy Capital is looking for a Support Services Coordinator to join our team. As a Support Services Coordinator, you will be responsible for providing administrative support to the Management team and ensuring the smooth operation of our office.This role requires a degree holder with excellent language level, 2-3 years of related working experience, and strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    About the Role:We are looking for a talented Port Services Coordinator to join our team. As a key member of our Operation Team, you will provide coordination and support services for vessel operations, cargo handling, and other related activities.Responsibilities:Coordinate with sub-contractors, consignees/surveyors, or other parties related to vessel/cargo...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asian Charity Services Full time

    As a key member of our team at Asian Charity Services, you will have the opportunity to contribute to the success of our flagship program, IGNITE. As an Assistant Program Manager, your primary responsibility will be to oversee all aspects of the program, working closely with our Program Director to ensure timely and effective delivery.About the RoleWe are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Role:As a Regional Support Services Manager at Kinly's Global Services, you will be responsible for overseeing our proactive and reactive AV support teams in the APAC region. This includes managing helpdesk operations, client escalations, and service delivery to ensure the highest quality of service for our AV clients.Key Responsibilities:Optimize...