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Branch Operations Supervisor

1 week ago


Hong Kong Island, Hong Kong SAR China Bank of China Full time
Job Description

As a key member of the Bank of China team, you will play a vital role in ensuring the smooth operation of our branches. Your responsibilities will include supervising and supporting counter services to ensure they operate efficiently and effectively.

Main Responsibilities:

  • Supervise and support counter service staff to maintain high standards of customer service and operational efficiency;
  • Collaborate with branch managers to develop and implement effective counter services strategies;
  • Monitor daily counter transactions to ensure compliance with policies and procedures;
  • Provide exceptional customer service by responding to inquiries and resolving complaints promptly and professionally;
  • Act as a liaison between the branch and other functional units to facilitate communication and coordination;
  • Contribute to the continuous improvement of operations by gathering feedback from subordinates and customers.
Requirements

To be successful in this role, you will need:

  • A diploma or higher qualification, preferably with a focus on banking or finance;
  • At least 2 years of relevant banking experience, with a strong understanding of banking operations and policies;
  • Excellent communication and negotiation skills, with a good command of English, Chinese, and Putonghua;
  • The ability to handle customer complaints and provide effective solutions.