Branch Service Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China CMB Wing Lung Bank Full time

Be among the first 25 applicants

Responsibilities:
  • Assist Branch Manager to supervise the day to day sales and operation activities of all branch staff to ensure full compliance with internal policies & procedures, relevant regulatory requirements, codes, and guidelines;
  • Cooperate with Branch Operations Management Section to ascertain operational efficiency and uphold high operation & compliance standards;
  • Comply with the registered capacity and any conditions imposed by the HKMA and other regulatory bodies, including compliance with applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the Securities and Futures Commission;
  • Provide high quality customer service by referring customers from counter services and routine banking transactions to the respective staff to meet their banking &/or financial needs when deemed necessary;
  • Uphold the brand quality through branch service delivery that consistently exceeds customer expectations;
  • Develop and coach individual branch staff to achieve company vision and business goals, improve performance, and increase effectiveness;
  • Other ad hoc assignments as assigned.
Requirements:
  • Associate Degree / High Diploma or above
  • Over 3 years practical experience in Retail Banking operation role, with at least 1 year experience in supervisory functions
  • Thorough understanding of Branch operations
  • Self-motivated and ability to work with minimum supervision
  • Sound experience in customer service field
  • Good problem-solving and analytical skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
Seniority Level:

Not Applicable

Employment Type:

Full-time

Job Function:

Finance

Industries:

Banking

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