Branch Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution - Branch Network

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as Branch Manager B3.
Principal responsibilities

  • Responsible for leading, developing and managing a B3 branch to ensure achievement of the business objectives
  • Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
  • Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
  • Accountable for minimizing risk and maximising operational efficiency
  • Achieve results by working with the whole branch team, local market and wider community
  • Play an active role as part of wider area/regional leadership team
  • Deliver the branch plan including leads/sales prospect management and overall customer experience
Requirements
  • University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP or CFMP
  • Less academically qualified candidates with relevant work experience will also be considered
  • Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
  • Passes in the HKSI licensing examinations
  • Minimum 10 years' banking experience, with experience in promoting various wealth management products
  • Good communication, interpersonal and analytical skills
  • Strong self-motivation and drive to succeed, with ability to work under pressure
  • Proficiency in both English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Able to inspire others to achieve their goals/ambitions in a variety of situations
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.


  • Branch Manager

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career...

  • Branch Manager

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

  • Branch Manager

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Responsibilities: Supervise and support the routine operations of branches to ascertain adherence to proper procedures. Engage in sales activities for promoting consumer banking products to prospective clients. Requirements: Degree holder or equivalent qualification at HKQF level 5. Minimum 3 years' branch operations experience and at supervisory level...

  • Branch Assistant

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Group is a leading financial services provider in Hong Kong and beyond.Job OverviewWe are seeking an experienced professional to join our team as a Key Branch Operations Manager. This role will be responsible for ensuring the smooth operation of our retail branch, providing high-quality customer service, and maintaining a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Job SummaryBecome a key member of our team at the Bank of Communications (Hong Kong) Limited as a Branch Operations Manager. This role involves supervising and supporting branch operations to ensure adherence to proper procedures. You will engage in sales activities to promote consumer banking products to potential clients. As a seasoned professional, you...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Job Description">The ideal candidate will possess a solid understanding of retail banking operations, with a proven track record in branch management or related roles.Main Responsibilities:">Supervise and coordinate branch activities, ensuring adherence to operational risk management policies.Conduct regular audits to evaluate branch performance, identifying...


  • Hong Kong, Central and Western District, Hong Kong SAR China CMB Wing Lung Bank Full time

    Be among the first 25 applicants Responsibilities: Assist Branch Manager to supervise the day to day sales and operation activities of all branch staff to ensure full compliance with internal policies & procedures, relevant regulatory requirements, codes, and guidelines; Cooperate with Branch Operations Management Section to ascertain operational efficiency...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    About the Role">We are currently recruiting for a Retail Banking Branch Supervisor to oversee the smooth operation of our branches.Key Accountabilities:">Evaluate branch performance, ensuring compliance with operational risk management standards.Develop strategies to optimize branch operations, enhancing customer satisfaction and overall performance.Analyze...

  • Team Leader

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About UsHang Seng Bank Limited is a leading bank in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most important asset, and we strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.Our FocusRetail Distribution –...


  • Hong Kong, Central and Western District, Hong Kong SAR China CMB Wing Lung Bank Full time

    Job SummaryWe are seeking an experienced Retail Banking Operations Supervisor to join our team. As a key member of our branch operations team, you will be responsible for supervising day-to-day sales and operation activities, ensuring compliance with internal policies and regulatory requirements.Key Responsibilities:Supervise and assist Branch Managers in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is committed to delivering exceptional service excellence. Our people are our most important asset, and we strive to continually enhance our performance for customers and provide best-in-class products and services.About UsWe are a dynamic organization that seeks to attract high-calibre talent by offering a dynamic...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company Overview:Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. With a strong presence in the market, we strive to attract high-calibre talent to join our team.Job Description:The successful candidate will be responsible for leading and managing our District Branch, ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full time

    **Job Description:****About Us**Chiyu Banking Corporation Limited is a leading financial institution committed to providing exceptional customer service and innovative banking solutions.About the Role:We are seeking a highly motivated Retail Banking Trainee to join our team and contribute to delivering excellent customer experiences.**Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Job OverviewAt Bank of Communications Co., Ltd. London Branch, we are seeking an experienced professional to lead our Structured and Capital Finance team as Deputy General Manager. This senior role will oversee the origination, structuring, execution, and distribution of syndicated loans, M&A, leveraged and structured loans, including asset-backed...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Job OverviewThe Bank of Communications Co., Ltd. London Branch is seeking a skilled Risk Management Specialist to join our team. This role will be responsible for providing AML advisory to business stakeholders, developing and monitoring AML operations related issues, and investigating alert-triggered cases.Key ResponsibilitiesDevelop and implement effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Leadership OpportunityThe Bank of Communications Co., Ltd. London Branch is seeking a skilled Senior Manager to join its Payment Services team. As a leader in the field of remittance and settlement operations, we offer a challenging and rewarding work environment. Job DescriptionIn this role, you will supervise and execute day-to-day supervision of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Job OverviewThe Bank of Communications Co., Ltd. London Branch is seeking an experienced Senior Manager to lead its Payment Services team.About the RoleThis is a highly responsible position that requires strong leadership, communication and interpersonal skills. The ideal candidate will have a degree in Finance and Accounting or equivalent qualifications, as...