Executive in Charge of Branch Operations
4 days ago
Company Overview
Hang Seng Bank Limited is committed to delivering exceptional service excellence. Our people are our most important asset, and we strive to continually enhance our performance for customers and provide best-in-class products and services.
About Us
We are a dynamic organization that seeks to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Retail Distribution - Branch Network
Our Retail Distribution focuses on personal wealth management and financial services. We have around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers. We serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary Location
The primary location shown in a job posting does not refer to the work location. The branch placement is subject to the final decision by RSS Management.
About This Role
We are currently seeking a high-calibre professional to join our branch network as an Executive in Charge of Branch Operations. As a key member of our team, you will play a crucial role in formulating and implementing sales and business development plans for the branch to achieve assigned business targets.
Key Responsibilities
- Formulate and implement sales and business development plans for the branch to achieve assigned business targets
- Monitor the service standards of branch staff to ensure provision of premium customer services
- Enforce established internal operation/procedures to mitigate operational risks and ensure strict sales compliance
- Coach and motivate branch staff to build a professional and capable workforce
Requirements
- University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP, or CFMP
- Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
- Passes in the HKSI licensing examinations
- Minimum 8 years' banking experience, with experience in promoting various wealth management products
- Good communication, interpersonal, and analytical skills
- Strong self-motivation and drive to succeed, with ability to work under pressure
- Proficiency in both English and Chinese
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
- Shown strong situation awareness, strong desire to learn, and able to work in an Agile environment
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Work location will be subject to change and to be decided by Line Management upon joining.
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