Key Branch Operations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Group is a leading financial services provider in Hong Kong and beyond.

Job Overview

We are seeking an experienced professional to join our team as a Key Branch Operations Manager. This role will be responsible for ensuring the smooth operation of our retail branch, providing high-quality customer service, and maintaining a secure environment.

Responsibilities
  • Supervise counter services and ensure adherence to standard operating procedures.
  • Maintain branch security and well-being of premises.
  • Provide guidance and training to staff on operating issues, handle exceptions, and adjustments.
  • Assist in scheduling working hours and performance management/counseling of branch operations staff.
  • Cross-sell bank products to customers.
Requirements

To succeed in this challenging role, you should have:

  • A degree holder with at least 5 years of experience, or secondary education with 8 years of relevant experience, including 2 years at a supervisory level.
  • In-depth knowledge of retail branch operations and security control.
  • Excellent interpersonal and communication skills.
  • An ability to work independently and under pressure.
  • A good command of both written and spoken English and Chinese.

Candidates with less experience may be considered for other roles within the organization. Only shortlisted candidates will be notified.



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