Branch Sales and Operations Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China CMB Wing Lung Bank Full time
Job Summary

We are seeking an experienced Retail Banking Operations Supervisor to join our team. As a key member of our branch operations team, you will be responsible for supervising day-to-day sales and operation activities, ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities:
  • Supervise and assist Branch Managers in ensuring full compliance with internal policies & procedures, relevant regulatory requirements, codes, and guidelines;
  • Collaborate with Branch Operations Management Section to ascertain operational efficiency and uphold high operation & compliance standards;
  • Comply with registered capacity and any conditions imposed by the HKMA and other regulatory bodies, including compliance with applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the Securities and Futures Commission;
  • Provide high-quality customer service by referring customers from counter services and routine banking transactions to respective staff to meet their banking &/or financial needs when deemed necessary;
  • Uphold brand quality through branch service delivery that consistently exceeds customer expectations;
  • Develop and coach individual branch staff to achieve company vision and business goals, improve performance, and increase effectiveness;
  • Other ad hoc assignments as assigned.


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