Deposit and Payment Operations Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time

Key Responsibilities

  • To assist the team lead in managing the daily operations of the team and relevant activities and systems to ensure all transactions are processed, settled, and reported in a timely manner.
  • To participate in projects and act as a representative of Deposit and Payment Operations.
  • To perform reconciliations of daily pending/unprocessed/irregularity transactions.
  • To support the determination of the level of support on new product offerings and manage the risk profile for the team.
  • To investigate operational incidents/errors and prepare draft reports, providing countermeasures/recommendations for improvement to mitigate risk in future.
  • To support the development of the team's strategy, including review and re-engineering of current procedures/workflows to enhance the efficiency of operations.
  • To participate in ad-hoc exercises in response to inspections and examinations by auditors, authorities, or regulators.
  • To develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally, e.g., HKICL.
  • To deliver a high quality of service to enhance the function's reputation and meet customer expectations.
  • To work in partnership with various departments, including but not limited to Relationship Managers, Global Markets, Transaction Banking, Compliance, and relevant Stakeholders, to consult on complex transaction issues.
  • To work in partnership with Compliance when transactions occur that may be subject to restrictions, including but not limited to, Sanctions, MUFG's standard procedures, and local regulations.
  • To update the Branch operations manual from time to time and to update all policies to ensure alignment to regulations.
  • To adhere to the department's strategies and requirements from compliance, branch management, and Head Office.


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