Technical Support Engineer Windows

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Key Responsibilities

  1. Provide excellent technical support to users on Windows 10 and Office 2016, addressing their queries and resolving issues promptly.
  2. Contribute to the development of knowledge base articles and support procedures, enhancing the overall quality of our documentation.
  3. Capture and document problem details from help desk customers, ensuring accurate information for future reference.
  4. Prioritize and schedule problems, escalating complex issues to Level 2 technicians when necessary.
  5. Perform hands-on fixes at the desktop level, including software installation, file backups, and system configuration.
  6. Test fixes to guarantee the issue has been resolved, performing post-resolution follow-ups to ensure user satisfaction.


  • Hong Kong Island, Hong Kong SAR China Links International Full time

    About the Job:We are seeking a highly skilled and experienced Cloud Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to clients.Key Responsibilities:Provide Tier 2 support to clients through phone calls, live chat, and the ticketing system.Record and update the status of...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the Role:We are looking for an experienced Technical Support Professional to provide high-quality technical support to our clients.The ideal candidate will have a strong background in IT and be able to troubleshoot and resolve complex technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or remote...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    ConnectedGroup is a well-established financial services company based in Hong Kong. We are looking for a Technical Project Coordinator/System Engineer to lead our Windows 11 migration project.Key Deliverables:Migrate all systems to Windows 11.Collaborate with internal teams to ensure a smooth transition.Communicate project progress to...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Senior File Share Engineer Job DescriptionAbout the Company:Classy Wheeler Limited is a global leader in providing innovative solutions for regional projects. We are seeking an experienced Senior File Share Engineer to join our team and contribute to the design and implementation of infrastructure solutions on the Wintel platform.Your Responsibilities:In...


  • Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

    Covestic Inc. is a forward-thinking organization seeking an experienced Technical Support Specialist to drive the delivery of exceptional IT services and support. This role is instrumental in maintaining quality IT operations, driving change, and ensuring seamless business processes.The ideal candidate will possess a deep understanding of root-cause...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Requirements and QualificationsA minimum of 4-6 years of experience in Windows desktop support, with expertise in Windows 7 and Windows 10.Strong understanding of computer hardware and various technologies, including TCP/IP, Windows permissions, and management utilities.Working knowledge of diagnostic tools and a proven ability to troubleshoot complex...


  • Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

    About Our TeamWe're a global team dedicated to delivering top-tier support for ZEAL Products. As a technical support engineer, you'll be part of a collaborative and dynamic team that values innovation, excellence, and customer satisfaction.In this mid-senior level role, you'll be responsible for handling technical issues, collaborating with cross-functional...

  • IT Support Engineer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Reap Full time

    Job Summary: We are seeking a highly motivated IT Support Engineer to manage and support our organization's IT infrastructure, with a primary focus on Apple devices, Google Workspace, and Android platforms, along with a secondary focus on Windows device management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloombase Full time

    Information security is one of the hottest areas in IT. Bloombase is created with the mission to solve data leakage problems in data centers with a transformative approach. We are building a team of coworkers with the intelligence, the skills and the drive to be the best. If you are looking for a challenging position with a well-managed, well-funded...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Amaris Consulting is dedicated to providing exceptional technology consulting services to businesses worldwide. Our team of 7,600 international experts has been driving innovation in major projects since 2007, serving over 1,000 clients across 5 continents and more than 60 countries.We strive to deliver personalized recruitment experiences for our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    About Selby Jennings We are a leading financial recruitment firm with a global presence. Our team of experts has extensive knowledge of the industry and is dedicated to helping our clients achieve their goals. Job Summary We are seeking an experienced IT Support Specialist to join our team in IT Infrastructure. The successful candidate will be responsible...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of IT solutions. Our team is dedicated to delivering high-quality services to our clients. We are seeking a skilled System Specialist to join our team.Job DescriptionDaily server operation and project coordinationSupport fast-growing store openings and expansion with system and network installationPart of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alliants Ltd. Full time

    We're Hiring a Technical Support Engineer (L2) Location: Remote (Hong Kong) Salary: DOEAt Alliants , we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences. Are you passionate about creating meaningful...


  • Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full time

    Job DescriptionThe IT Support Specialist will provide technical support services to ensure all computer systems are functioning properly. This includes:Maintenance and support of IT related hardware and software.Liaising with vendors and suppliers to negotiate quotations for setup, implementation, repair, and maintenance of IT hardware and software.Analyzing...

  • IT Support Engineer

    4 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are a leading engineering solutions provider, and we are looking for an exceptional individual to fill the role of Application Support Analyst.The successful candidate will work closely with the development team to resolve application issues.They will also assist in user acceptance testing and deployment.ResponsibilitiesFirst-level support to...


  • Hong Kong Island, Hong Kong SAR China BRG Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at BRG. As an integral part of our IT department, you will play a key role in providing exceptional support to our employees and external partners across a global Microsoft cloud and on-premises environment.Key Responsibilities:IT Support & Service Management:Provide...


  • Hong Kong Island, Hong Kong SAR China BDx Data Centers Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BDx Data CentersGlobal Data Center Hiring across APAC || Tech & Non-Tech Hiring ||COMPANY OVERVIEWBig Data Exchange (BDX), A leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing and...

  • Technical Analyst

    4 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Analyst (Data Centre / Infrastructure)Client DescriptionLeading shipping line and logistics solutions providerJob DescriptionTechnical Analyst (Data Centre)Candidates with less experience will be considered as Assistant Technical Analyst.ResponsibilitiesProvide daily operational support in data centersPerform 1st level of troubleshooting and...


  • Hong Kong Island, Hong Kong SAR China Links International Full time

    About the Role:We are looking for a highly motivated and experienced Cloud Engineer to join our team. As a senior member of our IT department, you will be responsible for managing the installation, configuration, and maintenance of internal systems.Responsibilities:Manage the installation, configuration, and maintenance of internal systems.Participate in...

  • IT Support Engineer

    3 days ago


    Hong Kong Island, Hong Kong SAR China Hong Kong Genome Institute Full time

    On-site Contract 2 year or above Entry levelIT Support EngineerWith HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:Key Responsibilities:Provide front-line IT support, addressing user inquiries via...