Technical Support Manager
5 days ago
About the Job:
We are seeking a highly skilled and experienced Cloud Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to clients.
Key Responsibilities:
- Provide Tier 2 support to clients through phone calls, live chat, and the ticketing system.
- Record and update the status of requests in the ticketing system.
- Offer guidance and consultation to Tier 1 support staff.
- Escalate unresolved issues or requests to the appropriate helpdesk for Tier 3 support.
Qualifications:
- Higher Diploma or above in IT or a related field.
- A minimum of 4-7 years of relevant experience in technical support and administration for all Windows platforms.
- Proficiency in Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, and Exchange Server.
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