Technical Support Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Links International Full time

About the Job:

We are seeking a highly skilled and experienced Cloud Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to clients.

Key Responsibilities:

  • Provide Tier 2 support to clients through phone calls, live chat, and the ticketing system.
  • Record and update the status of requests in the ticketing system.
  • Offer guidance and consultation to Tier 1 support staff.
  • Escalate unresolved issues or requests to the appropriate helpdesk for Tier 3 support.

Qualifications:

  • Higher Diploma or above in IT or a related field.
  • A minimum of 4-7 years of relevant experience in technical support and administration for all Windows platforms.
  • Proficiency in Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, and Exchange Server.


  • Hong Kong Island, Hong Kong SAR China Cyberport Hong Kong Full time

    Job SummaryWe are looking for a skilled cybersecurity engineer assistant to join our Cyberport Hong Kong team. As a technical support professional, you will provide help desk support and guidance to users.This role involves reporting to the Manager/Senior Manager of Information and Communication Technology.Providing help desk support and guidance to use IT...


  • Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

    Covestic Inc. is a forward-thinking organization seeking an experienced Technical Support Specialist to drive the delivery of exceptional IT services and support. This role is instrumental in maintaining quality IT operations, driving change, and ensuring seamless business processes.The ideal candidate will possess a deep understanding of root-cause...


  • Hong Kong Island, Hong Kong SAR China Centre for Oncology and Immunology Full time

    We are looking for a Technical Support Specialist to provide expert-level technical assistance to our research teams. This role involves diagnosing and resolving complex technical issues, maintaining computer systems, networks, and software applications.The appointee will also be responsible for providing training to staff members on various IT-related...


  • Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job OverviewDeskside Support Engineer (Banking, 20-25K)This role involves providing expert technical support to end-users in a banking environment.We are looking for a skilled technical professional with experience in hardware and software troubleshooting.The ideal candidate will have good communication skills, both written and spoken, in English and...


  • Hong Kong Island, Hong Kong SAR China eTeam Full time

    Company Overview:eTeam is a leading IT recruitment agency with a strong presence in APAC.Job DescriptionWe are seeking an experienced Desktop Support Officer to join our team in Hong Kong.Key ResponsibilitiesResolve complex technical issues escalated from the helpdesk.Troubleshoot and maintain software applications and infrastructure.Provide application...


  • Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

    About Our TeamWe're a global team dedicated to delivering top-tier support for ZEAL Products. As a technical support engineer, you'll be part of a collaborative and dynamic team that values innovation, excellence, and customer satisfaction.In this mid-senior level role, you'll be responsible for handling technical issues, collaborating with cross-functional...


  • Hong Kong Island, Hong Kong SAR China Sky Systems, Inc. (SkySys) Full time

    About the PositionWe are looking for a highly skilled and experienced IT Desktop Support professional to join our team in Hong Kong.The successful candidate will be responsible for providing technical support and maintenance for desktop systems and related equipment.The ideal candidate will have a strong background in computer systems, excellent...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the Role:The System Engineer will be responsible for implementing and supporting our security products, including ongoing maintenance and troubleshooting. The ideal candidate will have a strong technical background and excellent communication skills.Key Responsibilities:Implement security products and ensure smooth operationProvide ongoing support and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Infini Capital Full time

    We are seeking a talented Junior System Engineer to join our team at Infini Capital.Job Description:The successful candidate will have strong technical knowledge and management skills to support and ensure smooth operation of the IT infrastructure, including networking, servers, cloud services, web systems, databases, etc.The ideal candidate will manage and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryThis is an exciting opportunity for an experienced IT support professional to join our team at Classy Wheeler Limited. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our computer systems and networks.


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a leading IT and telecommunications services provider in Hong Kong.Job OverviewWe are seeking an experienced Technical Support Professional to join our team.Key Responsibilities:Monitor and maintain the health of our systems and networks.Provide exceptional technical support to our internal users and external customers.Perform...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of IT solutions. Our team is dedicated to delivering high-quality services to our clients. We are seeking a skilled System Specialist to join our team.Job DescriptionDaily server operation and project coordinationSupport fast-growing store openings and expansion with system and network installationPart of...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job DescriptionAt GL Tech, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing day-to-day technical support to end-users, addressing their hardware and software needs.Key Responsibilities:Provide timely and effective technical assistance to customers via...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Summary:We are seeking a highly skilled and experienced IT professional to join our team as an IT Support Specialist. In this role, you will be responsible for providing technical assistance to users in different regions on various IT-related issues.


  • Hong Kong Island, Hong Kong SAR China Infosys Full time

    About the RoleInfosys is a global leader in next-generation digital services and consulting. We enable clients to navigate their digital transformation with our expertise.Talent Acquisition @ Infosys | Technical Recruiting ExpertWe are seeking an Incident Technician to join our team. This role will receive escalations from our global service desk and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tesla, Inc. Full time

    Job OverviewTesla, Inc. is seeking a skilled Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be responsible for ensuring customer satisfaction by providing exceptional technical support and resolving issues in a timely manner.About the RoleDeliver high-quality technical support via phone, email, or...


  • Hong Kong Island, Hong Kong SAR China Crypto Full time

    Job OverviewCrypto.com is a rapidly growing company that seeks a highly skilled and dedicated individual to join our team as an Application Support Engineer. This role plays a critical part in ensuring the stability and efficiency of our production systems, providing top-notch support to users, and collaborating with various teams to resolve issues.About...


  • Hong Kong Island, Hong Kong SAR China CL Technical Services Limited Full time

    Job ResponsibilitiesLiaise with local and mainland government bureaux/departments and other stakeholders for the formulation, implementation, and administration of facilitation measures.Prepare relevant documentation for the implementation and administration of facilitation measures.Support senior management's participation in Mainland and local...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at GL Tech. In this role, you will provide day-to-day technical support to end-users, addressing hardware and software needs.Key Responsibilities:Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration...


  • Hong Kong Island, Hong Kong SAR China Amazon Full time

    Technical Support RoleWe are seeking a highly skilled Data Center Technical Support Expert to join our team. As a critical member of our technical support group, you will be responsible for providing timely and effective support to internal teams and external customers.The ideal candidate should have extensive experience in data center infrastructure...