Technical Support Specialist
3 days ago
About Classy Wheeler Limited
We are a leading provider of IT solutions. Our team is dedicated to delivering high-quality services to our clients. We are seeking a skilled System Specialist to join our team.
Job Description
- Daily server operation and project coordination
- Support fast-growing store openings and expansion with system and network installation
- Part of the regional technical team on mutual support and backup among Asia Pacific and China
- Perform tasks assigned by project manager/supervisor and deliver outcomes
- Workplace/collaboration technologies testing and implementation
- Responsible for routine server administration and network maintenance
- Handle IT infrastructure preparation and installation in retail stores opening/relocate & closing activities
- IT asset, inventory, and documentation management
- Organize training and campaigns to deploy IT tools to the users
- Serve as a member of the regional technical team to deliver the infrastructure solution according to the Group and widely accepted standards
- May require on-call support or ad-hoc work during store operating hours and specific times during key project milestones
Required Skills and Qualifications
- Degree holder in computer science, information technology or related disciplines
- Minimum 4 years of IT experience with at least 2 years in a project coordination role
- Good knowledge in workplace/collaboration and mobility solutions (Office 365, SharePoint, Zoom, AirWatch, etc.)
- Knowledge in Windows 7/10, Windows Server, and networking (CCNA is preferred)
- Proven experience in handling multi-tasks in a cross-functional environment, such as task status reporting and vendor management
- Good communication skills to face end users and provide customer service in MNC with regional scope
- Able to work independently with minimum supervision and overcome work pressure to drive for results
- Documentation experience such as operational manuals, diagrams, and procedures
- Proactive, fast learner, and team player
- Good command of spoken and written English and Chinese
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