Technical Support Professional

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About the Role:

We are looking for an experienced Technical Support Professional to provide high-quality technical support to our clients.

The ideal candidate will have a strong background in IT and be able to troubleshoot and resolve complex technical issues.

Key Responsibilities:

  1. Provide technical support to clients via phone, email, or remote access.
  2. Troubleshoot and resolve complex technical issues related to network, servers, and software.
  3. Work closely with internal teams to ensure seamless delivery of technical services.

Requirements:

  1. Holder of Cisco Certified Network Professional (CCNP) or equivalent certification.
  2. Holder of Microsoft Certified System Engineer (MCSE) or equivalent certification.
  3. Over 4 years of hands-on working experience in administration and operation of network router, switch, firewall, proxy server, VPN gateway, Windows server, and software distribution systems.


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