Technical Service Professional
4 days ago
Selby Jennings is seeking a highly motivated and detail-oriented Technical Service Professional to join our team.
About the JobWe are looking for a technical expert who can provide excellent support and troubleshooting services to our end-users.
The successful candidate will be responsible for diagnosing desktop issues, providing step-by-step support, and ensuring swift resolution of technical problems.
Additionally, you will provide support and troubleshooting for Windows OS, Outlook mail, Anti-virus, MS-Office Applications, Bloomberg, and Voice and Video conferencing systems.
You will also be responsible for overseeing IT inventory and managing the procurement of software, hardware, and equipment, while administering hardware and software in accordance with IT operational procedures.
Key Accountabilities- Diagnose and resolve end-user desktop issues
- Provide support and troubleshooting for various applications and systems
- Manage IT inventory and procurement
- Administer hardware and software in accordance with IT procedures
- Prior experience in an end-user support role
- Strong experience providing support in a Windows environment
- Basic understanding of computer hardware, software, networks, and operating systems
- Excellent communication and interpersonal skills
- Proficiency in English and other languages such as Cantonese and Mandarin
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