IT Support Technician

4 days ago


Hong Kong Island, Hong Kong SAR China BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time
Job Title

We are looking for an experienced IT Support Technician to join our team in South Korea.

The ideal candidate will have experience in providing technical support for employees and clients, troubleshooting and repairing hardware and software issues with desktops, laptops, and printers.

Key Responsibilities:

  • Provide technical support for employees and clients.
  • Troubleshoot and repair hardware and software issues with desktops, laptops, and printers.
  • Maintain accurate records of work completed and issues resolved.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
  • Bilingual (English & Local B2).
  • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.

Preferred Qualifications:

  • CISSP or equivalent certification.
  • Experience working in a help desk environment.


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