Onsite Support Technician

2 days ago


Hong Kong Island, Hong Kong SAR China AVI-SPL Asia Pacific Full time

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Key Responsibilities:

  1. Troubleshoot AV equipment
  2. Resolve complex AV issues and perform root cause analysis
  3. Assist with small-scale AV installation projects
  4. Conduct regular equipment checks and maintenance
  5. Support UC systems
  6. Collaborate with existing AV Admin on larger projects
  7. Liaise with clients and stakeholders
  8. Arrange warranty repair with manufacturers
  9. Escalation of more complex issues to upper level support – AVI-SPL Helpdesk (provide the client has subscribed AVI-SPL maintenance and support service)

WHAT WE'RE LOOKING FOR

  1. Minimum of 3-5 years of audiovisual integration experience
  2. Formal education in Electronics or related field
  3. Intermediate PC troubleshooting knowledge

WHY YOU'LL LIKE WORKING HERE

  1. Enjoyable and dynamic company culture
  2. Training and professional development opportunities
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other, Customer Service, and Engineering

Industries

IT Services and IT Consulting

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