Desktop Support Technician

4 days ago


Hong Kong Island, Hong Kong SAR China Avance Consulting Full time

Avance Consulting is seeking an experienced Desktop Support Technician to join our team in Hong Kong.

About the Position

This permanent role will involve providing technical support to our clients, including troubleshooting and resolving issues with Windows 10, 11, and MS Office 365. The ideal candidate will have a solid understanding of technical systems and be able to communicate complex information to clients in a clear and concise manner.

  • Main Responsibilities:
  • Guide users through step-by-step instructions to resolve technical issues
  • Work closely with clients via SNOW system to manage new IT tickets and requests
  • Manage inventory of devices and equipment across multiple offices and locations
Requirements

To be successful in this role, you will need:

  • At least 4+ years of experience in IT desktop support
  • Familiarity with MS Windows and Office 365 suite
  • Excellent technical problem-solving skills and strong communication skills
  • Customer-centric approach and ability to multitask


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