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IT Service Delivery Technician

1 week ago


Hong Kong Island, Hong Kong SAR China eTeam Full time
About eTeam

eTeam is seeking an experienced Desktop Support L1 Technician to join its IT support team. As a key member of the team, you will provide first-line technical support to end-users, ensuring the smooth operation of desktop hardware, software, and network systems.

Your Key Responsibilities:
  • Support End-Users: Provide timely and effective support to end-users, resolving technical issues efficiently.
  • Troubleshoot Issues: Diagnose and resolve basic desktop hardware and software issues, including operating systems, applications, printers, and peripherals.
  • Configure Equipment: Set up, install, and configure desktop computers, laptops, printers, and other IT equipment as required.
  • Account Management: Assist with user account setups, password resets, and basic access control issues.
  • Issue Tracking: Record and track support requests and solutions using the company's ticketing system.
  • Issue Escalation: Identify and escalate unresolved issues or more complex problems to Level 2 or higher support teams.
  • Maintenance: Ensure that desktop devices are regularly updated and patched to maintain system performance and security.