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IT Service Delivery Technician
1 week ago
eTeam is seeking an experienced Desktop Support L1 Technician to join its IT support team. As a key member of the team, you will provide first-line technical support to end-users, ensuring the smooth operation of desktop hardware, software, and network systems.
Your Key Responsibilities:- Support End-Users: Provide timely and effective support to end-users, resolving technical issues efficiently.
- Troubleshoot Issues: Diagnose and resolve basic desktop hardware and software issues, including operating systems, applications, printers, and peripherals.
- Configure Equipment: Set up, install, and configure desktop computers, laptops, printers, and other IT equipment as required.
- Account Management: Assist with user account setups, password resets, and basic access control issues.
- Issue Tracking: Record and track support requests and solutions using the company's ticketing system.
- Issue Escalation: Identify and escalate unresolved issues or more complex problems to Level 2 or higher support teams.
- Maintenance: Ensure that desktop devices are regularly updated and patched to maintain system performance and security.