Service Delivery Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Inchcape plc Full time

Inchcape plc is seeking a Service Delivery Manager to oversee the delivery of high-quality services to customers.

Job Overview:

  • The Service Delivery Manager will be responsible for ensuring effective communication with OEMs to address technical queries and disseminating the latest information to dealerships.
  • They will also report outstanding cases to management for improved visibility and coordinate safety cases as needed.
  • This role involves acting as a qualified product support expert from factory standards when required, participating in overseas training programs, and contributing to developing standardized diagnostic procedures and repair processes to meet customer expectations.
  • The manager will also provide High Voltage (HV) and safety case support to workshops, manage ad-hoc projects, and assist colleagues in troubleshooting and resolving faults.
  • Additionally, they will engage in mystery shopping exercises and support factory audits.

Essential Qualifications:

  • Degree or diploma in Automobile Engineering or related discipline.
  • At least 5 years of relevant professional experience.
  • Excellent English language skills.


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