IT Desktop and Network Support Dispatch South Korea

2 days ago


Hong Kong Island, Hong Kong SAR China BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time
IT Desktop and Network Support Dispatch South Korea

3 weeks ago Be among the first 25 applicants

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

Responsibilities:

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
  • Ability to lift/move computer equipment weighing up to 50Lbs.
  • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

Requirements:

  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
  • Bilingual (English & Local B2).
  • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.

Items:

  • Console cable for CISCO and Silver Peak.
  • Full Internet ready mobile.
  • Noise Cancellation headsets.
  • Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop.
  • RJ45 port on Laptop.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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