Desktop Systems Engineer
5 days ago
Overview:
eTeam is a renowned IT recruitment firm with a strong footprint in Asia Pacific.
About the RoleThis position involves providing high-level technical support for desktop systems and resolving complex issues.
Main Responsibilities- Evaluate and resolve escalated technical queries.
- Analyze and troubleshoot software and hardware issues.
- Offer comprehensive application support for internal and external systems.
- Engage with customers regarding OS, software, and firmware support.
- Develop and maintain user guides and technical documentation.
- Work collaboratively with cross-functional teams within eTeam.
- Maintain accurate records of incident reports and requests in our ticket-tracking system.
- Communicate key performance metrics and progress updates to management.
- Participate in on-call rotations for out-of-hours support.
- Enhance technical skills through regular training sessions.
- Demonstrate exceptional customer service and communication skills.
- Manage competing priorities and deliver results under pressure.
- Prior experience with helpdesk software tools.
- Strong understanding of diverse technical applications.
- At least 1-3 years of related experience.
- Mid-senior level technical expertise.
- Full-time position.
- Background in Information Technology and IT services/consulting.
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