Desktop Systems Engineer

5 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

Overview:

eTeam is a renowned IT recruitment firm with a strong footprint in Asia Pacific.

About the Role

This position involves providing high-level technical support for desktop systems and resolving complex issues.

Main Responsibilities
  1. Evaluate and resolve escalated technical queries.
  2. Analyze and troubleshoot software and hardware issues.
  3. Offer comprehensive application support for internal and external systems.
  4. Engage with customers regarding OS, software, and firmware support.
  5. Develop and maintain user guides and technical documentation.
  6. Work collaboratively with cross-functional teams within eTeam.
  7. Maintain accurate records of incident reports and requests in our ticket-tracking system.
  8. Communicate key performance metrics and progress updates to management.
  9. Participate in on-call rotations for out-of-hours support.
  10. Enhance technical skills through regular training sessions.
  11. Demonstrate exceptional customer service and communication skills.
  12. Manage competing priorities and deliver results under pressure.
  13. Prior experience with helpdesk software tools.
  14. Strong understanding of diverse technical applications.
  15. At least 1-3 years of related experience.
Essential Requirements
  • Mid-senior level technical expertise.
  • Full-time position.
  • Background in Information Technology and IT services/consulting.


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