Help Desk Analyst

6 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time
Senior Information Technology Recruitment Consultant For APAC Region

We are seeking a highly motivated and customer-focused Desktop Support L1 Technician to join our IT support team. The Desktop Support L1 Technician will be responsible for providing first-line technical support to end-users, ensuring smooth operation of desktop hardware, software, and network systems.

Key Job Functions:
  1. Provide Technical Support: Respond to support requests and service tickets from end-users, resolving issues in a timely manner.
  2. Troubleshoot Technical Issues: Diagnose and resolve basic desktop hardware and software issues (e.g., operating systems, applications, printers, peripherals).
  3. Configure Desktop Devices: Set up, install, and configure desktop computers, laptops, printers, and other IT equipment.
  4. Manage User Accounts: Assist with user account setups, password resets, and basic access control issues.
  5. Document and Track Issues: Record and track support requests and solutions using the company's ticketing system.


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