Help Desk Manager

2 weeks ago


Hong Kong Island, Hong Kong SAR China eTeam Full time
Job Description

The Help Desk Manager will be responsible for providing technical support to employees and ensuring the smooth operation of all IT systems.

Key Responsibilities
  • Manage and resolve technical incidents in a timely and effective manner.
  • Maintain accurate records of all technical incidents and resolutions.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with other teams to identify and implement technology solutions.
Requirements
  • Mid-Senior level experience in IT support or a related field.
  • Excellent problem-solving skills and attention to detail.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with IT service management principles.
Our Team
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.


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