Help Desk Technician
1 week ago
Role Overview
">We are seeking an IT Support Officer to join our team at ALL-STAR AGENCY. This role will provide technical assistance to end-users on computer equipment usage, perform regular system checks, and handle administrative tasks.
">Key Responsibilities:
">- ">
- Provide technical assistance to end-users on computer equipment usage.">
- Conduct regular system checks and operations to ensure smooth functioning.">
- Handle administrative tasks such as hardware inventory and report generation.">
Requirements:
">- ">
- Hold a degree or higher diploma in IT or a related discipline.">
- Possess at least 2 years of relevant working experience in Service Desk and IT support.">
- Previous experience in financial or sizable firms is advantageous.">
- Knowledge of using ticketing tools such as ServiceNow.">
- Customer-oriented with excellent communication skills and the ability to work well in a team.">
- Proactive, independent, self-driven, and eager to learn.">
- Proficient in both written and spoken English and Cantonese.">
Our Company Culture
">ALL-STAR AGENCY values teamwork, innovation, and customer satisfaction.
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