Technical Help Desk Engineer

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China MANTU GROUP SA Full time

Responsibilities

As a key member of our IT support team, you will be responsible for:

  1. Investigating and diagnosing complex IT-related issues.
  2. Implementing resolutions and closing incidents/service requests in a timely manner.
  3. Escalating unresolved incidents/service requests when necessary.
  4. Maintaining effective communication with clients, internal teams, and external partners.
  5. Performing PC staging, IMAC tasks, and hardware/software maintenance.
  6. Troubleshooting and resolving PC incidents and VIP requests.
  7. Providing technical assistance and support during special events and conferences.
  8. Collaborating with the local Server Team on server maintenance tasks.

Requirements

  • Proven work experience as an IT Support Engineer or similar role.
  • Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
  • Ability to build software images for laptops and desktops.
  • Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
  • Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Familiarity with documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
  • Technical coaching and mentoring skills to support other help-desk employees.
  • Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
  • Fluent Cantonese and English language skills.


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