Technical Help Desk Engineer
7 days ago
Responsibilities
As a key member of our IT support team, you will be responsible for:
- Investigating and diagnosing complex IT-related issues.
- Implementing resolutions and closing incidents/service requests in a timely manner.
- Escalating unresolved incidents/service requests when necessary.
- Maintaining effective communication with clients, internal teams, and external partners.
- Performing PC staging, IMAC tasks, and hardware/software maintenance.
- Troubleshooting and resolving PC incidents and VIP requests.
- Providing technical assistance and support during special events and conferences.
- Collaborating with the local Server Team on server maintenance tasks.
Requirements
- Proven work experience as an IT Support Engineer or similar role.
- Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
- Ability to build software images for laptops and desktops.
- Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
- Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Familiarity with documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
- Technical coaching and mentoring skills to support other help-desk employees.
- Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
- Fluent Cantonese and English language skills.
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