IT Help Desk Professional

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Group, Inc. Full time

About the Role

We are seeking an experienced IT professional to join our team as a Senior Desktop Support. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our Windows infrastructure.

Your primary responsibilities will include providing 1st and 2nd level support for End Users, installing and supporting applications, and participating in Root Cause Analysis (RCA) processes.

To succeed in this role, you will need to have a solid understanding of Windows Server operating systems, desktop virtualization, and network protocols. Additionally, you should have experience working with Dell and HP hardware, as well as Microsoft certifications such as MCITP or MCSE.

Key Requirements:

Essential Skills & Qualifications
  • 3-5 years of experience supporting Windows Desktop/Server Operating Systems
  • Understanding of TCP/IP, Subnetting, Routing and SMTP concepts
  • Microsoft Certifications (MCITP, MCSE, MOUS, and VCP)
Desirable Skills & Qualifications
  • Experience with Power Shell
  • Working knowledge of Active Directory / DHCP / DNS / Group Policy

Why Join Our Team?

  • Competitive salary and performance-based bonus
  • Excellent health and welfare benefits
  • Annual leave package
  • Daily lunch provided
  • Modern offices with multi-monitor setups
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion


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