Front Desk Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

At Rosewood Hotel Group, we are seeking a highly skilled Front Desk Associate to join our team.

Job Description:

  • Provide exceptional customer service to guests, including check-in and check-out services, striving to exceed their expectations at all times.
  • Maintain the Rosewood handover log for the next shift, noting any pending services to ensure follow-up and completion.
  • Assist in maintaining comprehensive, current, and guest-focused departmental standards and procedures, overseeing their implementation.

Requirements:

  • A minimum of 1-2 years of relevant working experience in a sizeable luxury hotel in a similar capacity is required.
  • Knowledge of Opera system will be an advantage.
  • We are looking for someone who is committed and passionate about delivering personalized guest service, anticipatory with a keen eye for detail.
  • High standards of professional manner with exceptional communication skills are essential.
  • An excellent command of spoken English, Cantonese, and Mandarin is a must.
  • Fresh graduates with related education background are also considered.

About Us: At Rosewood Hotel Group, we strive to provide unparalleled hospitality experiences to our guests. Our team members play a crucial role in making this happen.



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