Front Desk Representative
6 days ago
At Rosewood Hotel Group, we are seeking a highly skilled Front Desk Associate to join our team.
Job Description:
- Provide exceptional customer service to guests, including check-in and check-out services, striving to exceed their expectations at all times.
- Maintain the Rosewood handover log for the next shift, noting any pending services to ensure follow-up and completion.
- Assist in maintaining comprehensive, current, and guest-focused departmental standards and procedures, overseeing their implementation.
Requirements:
- A minimum of 1-2 years of relevant working experience in a sizeable luxury hotel in a similar capacity is required.
- Knowledge of Opera system will be an advantage.
- We are looking for someone who is committed and passionate about delivering personalized guest service, anticipatory with a keen eye for detail.
- High standards of professional manner with exceptional communication skills are essential.
- An excellent command of spoken English, Cantonese, and Mandarin is a must.
- Fresh graduates with related education background are also considered.
About Us: At Rosewood Hotel Group, we strive to provide unparalleled hospitality experiences to our guests. Our team members play a crucial role in making this happen.
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