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Technical Help Desk Expert

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

Job Description

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We are seeking an IT Support Officer to join our team at ALL-STAR AGENCY. This role will provide level 1 user support and troubleshooting for IT-related issues, perform day-to-day PC administration, and coordinate with vendors for maintenance and services.

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Responsibilities:

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  • Provide technical assistance to end-users on computer equipment usage.">
  • Perform regular system checks and operations to ensure smooth functioning.">
  • Handle administrative tasks such as hardware inventory and report generation.">
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Requirements:

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  • Hold a degree or higher diploma in IT or a related discipline.">
  • Possess at least 2 years of relevant working experience in Service Desk and IT support.">
  • Previous experience in financial or sizable firms is advantageous.">
  • Knowledge of using ticketing tools such as ServiceNow.">
  • Customer-oriented with excellent communication skills and the ability to work well in a team.">
  • Proactive, independent, self-driven, and eager to learn.">
  • Proficient in both written and spoken English and Cantonese.">
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About Our Client

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ALL-STAR AGENCY is a leading foreign bank in Hong Kong recognized for its extensive corporate banking operations worldwide.