Help Desk Technician

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bare Cove Technology Full time
Job Summary

Bare Cove Technology is seeking an IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support to clients and ensuring the smooth operation of our IT infrastructure.

Duties:
  • Provide remote and onsite technical support to BCT's clients.
  • Onsite first-line investigation and diagnosis of technical issues.
  • Setup and onboarding of users.
  • Escalate urgent and complex tickets to network and systems engineering team and work with colleagues to resolve.
Skills and Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, or related discipline.
  • Experience working as an onsite engineer.
  • Experience with MacOS and Windows OS.
  • Experience with on premise and cloud infrastructure.
  • Experience with Microsoft 365.


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