Helpdesk Technician

Helpdesk Technician - Login Assistance Representative

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.Job Description and Responsibilities:

IBKR seeks motivated, analytical, and methodical individuals with a financial services industry background and professional demeanor to join an exciting team helping shape one of the world's strongest trading and brokerage brands.The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.Responsibilities:

Handling client inquiries about IBKR's security system via phone, tickets and chatProblem management with a focus on security protocols and practicesAssisting clients in the configuration and use of IBKR's two-factor authentication smartphone appIdentification and escalation of issues about the secure login of clients using IBKR's smartphone appQualification:

Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)Experience with Windows and/or macOS and basic office applicationsExperience and knowledge of Android/iOS smartphone operating systemsFluency in Cantonese and English (knowing Mandarin is a plus)Company Benefits & Perks:

Competitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits, including medical, dental, specialist and in-patientCompetitive package of Annual LeaveDaily lunch is ordered in-house with a fully stocked kitchenModern offices with multi-monitor setupsUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with a growing local presenceHybrid work arrangement role permitting

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