Help Desk Software Engineer
2 weeks ago
Aptitude Asia seeks a Help Desk Software Engineer to join our team. This role is responsible for providing timely and effective resolution to user inquiries and issues related to software applications.
Key Responsibilities:
- Diagnose and resolve software bugs, configuration issues, or user errors
- Prioritize incoming support requests or incidents through a ticketing system
- Evaluate the performance and availability of software applications and identify potential issues or trends
- Document support processes and resolutions to build a knowledge base for future reference
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- Good SQL knowledge, can understand C# at work level
- Familiarity with incident management processes and ticketing systems
- Excellent communication skills, both written and verbal
Benefits:
- Ongoing training and professional development opportunities
- A supportive and collaborative work environment
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