Help Desk Manager Job Opening

2 weeks ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
About the Job

We are seeking a seasoned Technical Support Manager to lead our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in establishing and leading a support team. You will be responsible for coordinating projects, continuously developing our support and managed service team, and serving as an interface among Presales, Postsales, and End-Users.

Key Responsibilities
  • Develop and maintain an in-depth knowledge of current market trends, new technologies, and consumer demands.
  • Maintain good interpersonal and communication skills; fluency in Chinese is required, proficiency in English is an advantage.
  • Perform ad hoc duties as assigned.
Requirements
  • University Graduate / Higher Diploma holder in Computer Science, Information Technology, or related discipline.
  • 5 years or more of working experience in System Integration or relevant experience in providing helpdesk and tier-1 support services.
  • Strong technical background with an innovative and curious mindset.
  • Experience in support team establishment and the Support Development life cycle and processes is essential.


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