Global Sales Operations Assistant Manager
2 weeks ago
Delivering Exceptional Sales Performance
At Shangri-La Group, we are committed to delivering exceptional sales performance through innovative solutions and best-in-class processes.
As an Assistant Manager, Global Sales Operations, you will play a critical role in supporting our hotels and regions in utilizing sales tools and systems, such as Delphi, Sales Performance Tool, and Quotation Tool.
Key Responsibilities:
- Support hotels, regions, and global sales offices in the effective use of sales tools and systems.
- Monitor, manage, and resolve cases received via the sales helpdesk in a timely manner.
- Conduct training for hotels, regions, and global sales offices to ensure proper usage of sales tools and systems.
- Manage user access and ensure data entry standards and program compliance across sales systems.
- Conduct regular audits to ensure sales systems usage, data entry standards, and program compliance.
- Participate in B2B profile mapping and synchronization across Delphi, B360, and Salesforce.
- Support the launch of sales initiatives, including SPT/SIT/QT enhancements, BTP expansion, and Delphi-B360 interface.
- Automate manual approval processes using MS Forms and Power Automate.
- Perform other duties as assigned by the supervisor.
Requirements
- Minimum 3 years of experience in sales, preferably in the hospitality industry.
- Proficient in Microsoft Office applications, Delphi, and Salesforce.
- Fast learner with good communication skills.
- Strong problem-solving, organizational, administrative, and interpersonal skills.
About Us
Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. We are headquartered in Hong Kong and have over 100 hotels and resorts under four brands in key cities and beautiful beachfront locations globally.
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