Global Supply Chain Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Activate Talent Full time
About the Role

We're seeking a seasoned Supply Chain Operations Manager to oversee our entire supply chain, including production, logistics, and customer experience. As Operations Lead, you'll be responsible for managing the production of goods in China and overseeing distribution to customers globally.

Key Responsibilities:

  • Lead Global Supply Chain Operations: Manage the production of goods in China and oversee distribution to customers globally
  • Inventory & Demand Forecasting: Partner with marketing to develop inventory forecasting and demand planning tools to ensure alignment with sales targets and cash flow.
  • Customer Experience Management: In partnership with our CX Lead, oversee and improve the customer experience team, processes, and systems to ensure high service standards and customer satisfaction

What You'll Do: First 100 Days

During your first 100 days, you'll focus on integrating operations with our eCommerce storefront launch, developing a global returns process, optimizing inventory management, building customer experience infrastructure, and ensuring supplier and production redundancy.

Requirements

We're looking for a candidate with 4+ years of eCommerce supply chain experience, including managing supply chains for eCommerce brands, producing goods in China, and distributing them globally. You should also have experience with 3PL & international shipping, Shopify & operations tech, and strong analytical & problem-solving skills.

Preferred Qualifications

While not required, it's strongly preferred if you have experience with customer experience management, management experience, leading/owning initiatives, and experience in footwear or apparel eCommerce.



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